Return and Refund Policy
At L’MAJ Beverly Hills, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a straightforward return and refund policy to ensure your peace of mind.
Returns
- Eligibility: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
- Timeframe: You have 7 days from the date of purchase to initiate a return.
- Return Process: To initiate a return, please contact our customer service team at returns@lmajbeverlyhills.com to request a return authorization. Once your return is authorized, you will receive instructions on how to return the item(s).
- Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Refunds: Upon receiving and inspecting the returned item(s), we will process a refund to your original method of payment. Please note that it may take several business days for the refund to be reflected in your account.
Exchanges
If you would like to exchange an item for a different product, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or refund as soon as possible.
Non-Returnable Items
Certain items are not eligible for return, including:
- Products that have been used or opened
- Gift cards
- Clearance or sale items
Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at contact@lmajbeverlyhills.com.
By making a purchase on our website, you agree to abide by the terms of this return and refund policy. We reserve the right to update or modify this policy at any time without prior notice.